Campaign not approved — what to do
If your campaign was rejected by a moderator, don't panic. In most cases the issue can be fixed quickly and the campaign resubmitted for review.
Where to find the rejection reason
Open the rejected campaign — at the top of the page you'll see the moderator's comment with the specific reason for rejection.
Before resubmitting
Check the Platform and moderation rules page — it has the full list of prohibited categories and creative requirements.
Common rejection reasons
How to fix and resubmit
1
Read the moderator comment
Open the rejected campaign and carefully read the rejection reason. The moderator provides specific remarks that need to be addressed.
2
Make corrections
Click "Edit" on the campaign page. Fix the noted issues: update the description, replace creatives, adjust targeting or budget.
3
Submit for re-moderation
After making corrections, click "Submit for moderation". The campaign will re-enter the review queue. Re-moderation is usually faster — from 1 to 12 hours.
Tip
If the rejection reason is unclear, you can contact support with your campaign ID. We'll help sort it out.
Moderation timelines
| Type | Timeline |
|---|---|
| Initial moderation | 1-24 hours (business days) |
| Re-moderation | 1-12 hours (business days) |
| Weekends and holidays | Up to 48 hours |
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Updated: May 7, 2026