Support contacts

We're here to help with any questions about using the platform. Choose the contact method that works best for you.

Contact methods

Urgent account question? Message the bot and include the post ID:WhatsApp·Telegram

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  Message the bot on WhatsApp

  Sign-up, sign-in and quick answers about your account

  Open
• 

  Message the bot on Telegram

  Sign-in codes, notifications and account questions

  Open
• 

  Creator chat

  Tips and answers from other creators and the VibeVO team

  Open
• 

  News and offers

  New offers first, read-only

  Open

• Email support

  Campaigns, payments and technical issues

  support@vibevo.io

• General questions

  Partnerships, press and other requests

  hello@vibevo.io

Working hours

Support is available on business days. We aim to reply within 24 hours; urgent issues (account blocked, suspected hack) are handled out of queue.

Ask a question

To help us respond faster, include the following in your message:

• Your VibeVO account email
• A description of the problem or question
• Screenshots (if applicable)
• Campaign or transaction ID (if the question is about a specific operation)

Useful links

The answer might already be in our documentation:

• FAQ for advertisers
• FAQ for creators
• Account security
• Notifications
• Campaign not approved — what to do
• Account verification — troubleshooting
• Withdrawal — troubleshooting

Updated: May 9, 2026