Support contacts
We're here to help with any questions about using the platform. Choose the contact method that works best for you.
Contact methods
Working hours
Support is available on business days. We aim to reply within 24 hours; urgent issues (account blocked, suspected hack) are handled out of queue.
Ask a question
To help us respond faster, include the following in your message:
- Your VibeVO account email
- A description of the problem or question
- Screenshots (if applicable)
- Campaign or transaction ID (if the question is about a specific operation)
Useful links
The answer might already be in our documentation:
- FAQ for advertisers
- FAQ for creators
- Account security
- Notifications
- Campaign not approved — what to do
- Account verification — troubleshooting
- Withdrawal — troubleshooting
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Updated: May 9, 2026